Shipping & Returns

DELIVERY

Items delivered within the UK and Northern Ireland:

Shipping costs will be shown on the checkout page.

EEC including Ireland (We will quote you depending on weight of package)
Europe (Outside of EEC) (We will quote you depending on weight of package)
Outside Europe (We will quote you depending on weight of package)

Insurance:
All items shipped are covered by transit insurance.

Items out of stock at time of order:
We will inform you of items not in stock at the time of order and expect a maximum wait of 10 to 14 days from time of order. If we expect items to be out of stock for longer than this we offer you the option to cancel without charge.

Delivery Times

UK deliveries = 3-5 working days Via Courier or Royal Mail
Europe = 1-14 working days - Via Courier or Airmail
Worldwide = up to 21 working days - Air Mail

NB: Delivery times are approximate and may change without notice. Delivery charges may change without notice.

Undeliverable Items

If an item sent by us is undeliverable (e.g. no one is in to sign for the item) a 'While you were out' card will be left by Royal Mail or Initial CityLink.
In the case of a Royal Mail card, you will have up to one week to arrange re-delivery or collection. After this, the item will be returned to us free of charge but will incur a 5% of order total handling fee, plus redelivery fees chargeable to you.
In the case of a Citylink card, your item will be kept at your nearest depot for five days for you to arrange re-delivery or collection. After this, the item will be returned to us and will incur a return fee (minimum £5, maximum £25, based on weight), a handling fee of 5% of order total, plus redelivery fees chargeable to you.

WARRANTY & RETURNS

Warranty period on all items: 1yr unless otherwise stated. To return a faulty item to us within the guarantee period, please contact us first to obtain a returns number. We will then instruct you on how to return the item. You must bear the cost of postage and packaging when sending an item back to us.

7 day cancellation period (non-faulty returns):
You are covered by Consumer Protection (Distance Selling) Regulations 2000 when you purchase items from us - this entitles you to return the items to us for a refund. To take advantage of this, you must notify us within 7 days of the day after you receive the goods. This must be in writing (either email or fax is acceptable). Cancellation requests by telephone are not valid and not accepted.

Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you may lose your rights to return the item.

If an item returned under the Distance Selling Regulations has been used, or the packaging is unnecessarily damaged, we reserve the right to refuse the refund and request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee as stated above.
In exceptional circumstances (for example, big button remote controls) we may accept a used non-faulty return for refund, minus a 10% restocking fee (note, that this must be within the 7 day period). These returns need to be approved by us and a returns number obtained before sending them back.

When sending items back, ensure they are well packed and obtain adequate proof/insurance against lost or damaged items. Items must be returned unused and complete with original order number or sales receipt. You must bear the cost of postage and packaging when sending an item back to us.

NB: None of our conditions affect your statutory rights as a consumer.

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